Recreation Services Assistant - Closing Friday July 19, 2024

Port Hope, ON, Canada
Full Time
Entry Level
The Recreation Services Assistant is responsible for providing front-line customer service, receiving and addressing public inquiry by phone, email and in person regarding recreation services provided by the Municipality of Port Hope. This position helps create a positive customer experience which includes setting up and cleaning up of programs, rentals and events, greeting people, and completing registrations and transactions.

Compensation

35 hours per week, $49,794 - $58,252 per annum 

Benefits and Perks

  • Employer paid Group Health, Dental and Life Insurance after three months of employment
  • OMERS Pension Plan from the date of hire
  • Professional Development and Skill Based Training Opportunities
  • Alternate Work Arrangements
  • Wellness, Social and Staff Ambassador Committees
  • Employee and Family Assistance Plan
  • Perks and Savings Partnerships
Qualifications
  • High school Diploma plus additional program related courses in business, recreation, office administration or related field.
  • Two (2) to three (3) years of experience in reception, customer service and/or administrative support.
  • Standard First Aid and CPR – C
  • Willingness to obtain High Five – Principles of Healthy Child Development
  • Interpersonal and customer service skills.
  • Computer skills including Email, Word, Excel.
  • Verbal communication skills including courtesy, tact and explanation.
  • Written communication skills including grammar/spelling skills; proofreading skills.
  • Organizational and time management skills.
  • Flexible and adaptable, open to and accepting of change.
  • Detail oriented.
Responsibilities
  • Demonstrate high customer service standards, address inquiries (face-to-face, via phone or email) regarding services provided by the Municipality of Port Hope and direct the public and residents (“customers”) to the appropriate contact as required.
  • Receive incoming phone calls, fax or email from customers; record public complaints and / or requests for service; relay communications on behalf of staff; forward information to the appropriate contact; and provide statistical reporting of service requests / issues, noting action taken.
  • Assist the customers with various service requests, including but not limited to the completion of the information on documents, receiving payment of fees and managing related records and statistics.
  • Ensure all payment transactions are recorded in the financial system, and subsequently count and balance the financial deposit at the end of the day, prepare supporting documentation and secure the deposit until it is transferred to the Finance Department.
  • Contribute to and support the ongoing development of staff and customer reference documents as they pertain to customer service and other aspects of their role, which may include website and social media updates.
  • Perform a variety of administrative and clerical support tasks such as filing, photocopying; scanning, faxing; scheduling of meetings / rooms; typing labels, letters, envelopes; drafting, transcribing, formatting and distributing correspondence, minutes, reports; record, track and tabulate statistics, ordering supplies and products for the department.
  • Assist staff with traffic flow in the building and ensure all areas are ready for programs and rentals in a timely manner and complete regular facility checks, assist with room set up for programs, meetings and events and return room to normal arrangement after programs meetings / events.
  • Complete a variety of tasks for programs, events and rentals, such as facility tours, administrative actions and planning supports.
  • Monitor participants to ensure all customers are having a positive, safe and inclusive experience including adhering to our behaviour management policy.
  • Responsible for opening and closing recreation facilities, supporting facility operations such as ensuring alarm codes are activated and buildings are secure.
  • Work in cooperation with Central Bookings to administer facility rentals including site visits, tours policies, procedures and emergency management of the facility, inventory and equipment.
  • Response to emergency situations, perform first aid as needed, activate EMS and complete documentation
  • Record/input data into various databases, gather information from the databases, create reports and distribute to various departments.
  • Research information, compile or print written summary of findings with recommendation where applicable for departments.
  • Perform general housekeeping tasks to maintain the reception area and recreation facilities in an organized and customer focused manner including making available municipal resource information.
  • Adhere to high standards of ethical behaviour and demonstrate their understanding that their personal actions impact the public’s perception of the Municipality; and
  • Perform other duties as assigned by the Director, Parks, Recreation and Culture or designate.

Submit an Application

Please submit your cover letter and resume online at Careers - Municipality of Port Hope by Friday July 19, 2024. Interviews may be scheduled in advance of the closing date. 

Recruitment Process

The Municipality of Port Hope is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs and identity are respected.

We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.

Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date. All applicants will receive an automated email confirming the submission of their application, but only those candidates selected for an interview will be further contacted by Human Resources.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.

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