Port Hope is a uniquely attractive place to work, highlighted by the potential future development of the world's largest nuclear plant, which promises cutting-edge infrastructure and economic stability. This potential diversification into nuclear energy complements the area's strong economic base in agriculture and manufacturing, securing a stable job market. Employees will engage with advanced technology and industry experts, enhancing professional development. The community's warmth promotes work-life balance, supported by cultural festivals and heritage sites. Proximity to Toronto/GTA provides urban access, while the area's natural beauty invites outdoor recreation. High-quality education and healthcare, low crime rates, and a commitment to environmental sustainability make Port Hope an exceptional place to live and work, fostering both professional and personal growth.

The Recreation Services Assistant is responsible for providing front-line customer service, receiving and addressing public inquiry by phone, email and in person regarding recreation services provided by the Municipality of Port Hope. This position helps create a positive customer experience which includes setting up and cleaning up of programs, rentals and events, greeting people, and completing registrations and transactions.  This position provides administrative and clerical support to the full-time program team, prepares communications for internal and external audiences, and provides coaching/mentoring to part-time staff while on shift. 

Benefits and Perks

• Optional OMERS Pension Plan from the date of hire
• Work-life Balance Initiatives
• Wellness, Social and Staff Ambassador Committees
• Employee and Family Assistance Plan
• Perks and Savings Partnerships

Compensation

$28.75 to $33.62 per hour (compensation is currently under review)
35 hours a week
Contract term: approx 9 months July 2026 to April 2027

Qualifications

• High school Diploma plus additional program related courses in business, recreation, office administration or related field. 
• Two (2) to three (3) years of experience in reception, customer service and/or administrative support. 
• Standard First Aid and CPR – C 
• Willingness to obtain High Five – Principles of Healthy Child Development 

Responsibilities

• Demonstrate high customer service standards, address inquiries (face-to-face, via phone or email) regarding services provided by the Municipality of Port Hope and direct the public and residents (“customers”) to the appropriate contact as required. 
• Receive incoming phone calls or email from customers; record public complaints and / or requests for service; relay communications on behalf of staff; forward information to the appropriate contact. 
• Ensure all payment transactions are recorded in the financial system and subsequently count and balance the financial deposit at the end of the day, completing weekly deposits, prepare supporting documentation and secure the deposit until it is transferred to the Finance Department. 
• Contribute to and support the ongoing development of staff and customer reference documents as they pertain to customer service and other aspects of their role, which may include website and social media updates. 
• Collect, sort, date stamp and distribute mail to departments; prepare and send courier packages, receive and distribute deliveries. 
• Research information, compile or print written summary of findings with recommendations where applicable for departments.  
• Provide training, coaching and mentorship to the part-time recreation service staff, ensuring training documents and communications are up to date; develop task lists for the part-time staff and ensure completion of assigned tasks; provide in-direct guidance and support to any part-time staff in the facility in the absence of Coordinator or Supervisor (ie. after-hours). 
• Perform a variety of administrative and clerical support tasks such as pulling reports from registration software, reviewing statistics, updating drop-in schedules, keeping the on-line recreation calendar up to date with changes, cancellations etc., assisting the program team with the build out of programs in registration software, reviewing marketing material and ensuring web pages are current. 
• Assist the Coordinator, Recreation and Culture with rentals and party bookings, collecting information about the child, tracking payments etc. 
• Support the preparation and updating of information on the Corporate website for all recreation program areas and support the corporate service request, workorder and asset management system (Citywide) 
• Assist staff with traffic flow in the building and ensure all areas are ready for programs and rentals in a timely manner and complete regular facility checks, assist with room set up for programs, meetings and events and return room to normal arrangement after programs meetings / events. 
• Complete a variety of tasks for programs, events and rentals, such as facility tours, administrative actions and planning supports.  
• Monitor participants to ensure all customers are having a positive, safe and inclusive experience including adhering to our behaviour management policy and/or provide programming/ instructor support when required 
• Key holder, responsible for opening and closing recreation facilities, supporting facility operations such as ensuring alarm codes are activated and buildings are secure. 
• Work in cooperation with Central Bookings to administer facility rentals including site visits, tours policies, procedures and emergency management of the facility, inventory and equipment.  
• Response to customer service and emergency situations, taking a lead role after hours, addressing concerns, problem-solving and escalating to a Supervisor as required.  Performing first aid as needed, activating EMS and completing documentation 
• Perform general housekeeping tasks to maintain the reception area and recreation facilities in an organized and customer focused manner including making available municipal resource information. 
• Adhere to high standards of ethical behaviour and demonstrate their understanding that their personal actions impact the public’s perception of the Municipality; and 
• Perform other duties assigned by the Supervisor, Recreation and Culture or designate.

Skills and Abilities

• Interpersonal and customer service skills. 
• Computer skills including Email, Word, Excel, Registration software experience preferred. 
• Marketing experience preferred including website, digital marketing. 
• Verbal communication skills including courtesy, tact and explanation. 
• Written communication skills including grammar/spelling skills; proofreading skills. 
• Organizational and time management skills. 
• Flexible and adaptable, open to and accepting of change. 
• Detail oriented. 

Other

• Valid and satisfactory Criminal Record and Judicial Matters Check. 
• Willingness to adapt to changing work locations / environment. 
• Office environment with significant interruptions 
• May be required to work flexible hours including evenings, weekends and holidays. 

Submit an Application
Please submit your cover letter and resume online at Careers - Municipality of Port Hope by July 2, 2026. Interviews may be scheduled in advance of the closing date. This position is currently vacant.

Recruitment Process

The Municipality of Port Hope is a progressive employer who believes a diverse and inclusive workplace strengthens the team and fosters an environment where everyone feels as though they belong and their dignity, beliefs and identity are respected.

We are committed to creating and sustaining an environment that provides a supportive workplace and equal opportunity for all employees. Accommodations can be requested throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.

Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date. All applicants will receive an automated email confirming the submission of their application, but only those candidates selected for an interview will be further contacted by Human Resources.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and the Municipal Act, as amended.